The following extensions have been found to conflict with Cirrus Insight in certain instances: Google provides instructions on how to do this here. Use separate Chrome profiles- one profile where you use Cirrus Insight, and another where you use the conflicting extension. Temporarily disable the conflicting extension when using Cirrus Insight, and temporarily disable Cirrus Insight when using the conflicting extension.Ĭ. Permanently disable or uninstall the extension that conflicts with Cirrus Insight.ī. There are three ways to resolve an extension conflict:Ī. Remember: You'll need to close Gmail and re-open it in a new tab after each extension disable/enable in order to observe the interaction with Cirrus Insight. Then proceed to the Resolution section below. Continue this process moving down your list of extensions until you've singled out the conflicting extension. If the issue is still resolved, you've determined that the first extension is not causing the conflict. Re-enable the first disabled extension at the top of your list.Ĩ. Repeat steps 1-3 and return to your Chrome extensions. Next, you'll need to determine which extension is causing problems.ħ. If so, you've confirmed the issue was caused by an extension conflict. Once Cirrus Insight initializes, check to see if your issue is resolved. From your list of extensions, disable all extensions except for Cirrus Insight.Ħ.
Open Chrome Preferences (three vertically stacked dots in the top right of your browser).ģ. IMPORTANT: Close Gmail in all browser tabs.Ģ. To test for this, follow the steps below. Even if you don't have any extensions installed that are known to cause issues, new conflicts are always possible as extensions are updated.
To determine if you have a conflicting extension, start by reviewing the Known Conflicts section at the end of this article. Conflicts caused by incompatible code can create unexpected issues with the functionality and user interface of Cirrus Insight, such as missing icons/buttons or the sidebar loading off screen. Third-party extensions installed in Chrome can sometimes conflict with Cirrus Insight, especially if those extensions integrate with Gmail.
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